Last Updated: August 25, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.visitpavilion.com website (the “Service”) operated by VisitPavilion Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Who We Are.

Pavilion is a ticketing and registration platform with the goal to help people to transcendence everyday life by visiting engaging artistic and lifestyle experiences. With our platform, we will help artists and art lovers to show their art to a large number of consumers and organize and host exciting experiences for visitors. Pavilion is opening up the possibility to everybody to escape daily routine and experience unusual life.

The Services

Pavilion’s websites and domains, including www.visitpavilion.com, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces) are offered, maintained and provided by Pavilion. We refer to all of these as our “Services.”

Users

Through the Services, Pavilion provides a simple and quick means for registered users who are experience organizers and hosts (“Organizers”) to create experiences registration, organizer profile,  and to promote those pages to visitors or browsers on the Services and to sell tickets. Also organizers can sell merchandise related to those experiences to users who wish to make purchases (“Visitors”). We refer to Organizers, Visitors and other visitors and browsers of the Services collectively as “Users” or “you.”

 

Terms of Service

Terms of Use

The following policy sets forth the terms and conditions upon which you may use the Services (the “Terms of Use”). If you use the Services in any way, these Terms of Use apply to you. By accepting the Terms of Service and using the Services in any manner, you agree to these Terms of Use without modification and enter into a binding contract with Pavilion. These Terms of Use and the rights and obligations contained in these Terms of Use are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Terms of Use shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.

Pavilion grants you right to access and use the Services for the purposes browsing the Services and searching for and viewing experiences on Service, registering experiences for or purchasing tickets to an experiences that is registered on the Services. If you are an Organizor, Pavilion grants you right to creating experience registration in order to promoting, managing, tracking, and collecting sales proceeds for, an experience, in compliance with these Terms of Use and the Terms of Service, and  to the extent permitted under all applicable local, state, provincial, national and other laws, rules and regulations.

For Organizers who publish experiences with paid tickets, our Organizer Agreement available here.

Fees

Creating an account, listing an experience and accessing the Services is free. We charge our fees only when you buy tickets. All descriptions of standard fees on the Services represent the standard fees that Pavilion charges to Visitors. Pavilion does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets  in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.

Pavilion’s Role

Pavilion is not the organizer or owner of the experiences listed for sale on the Services. Pavilion provides the Services, which allow Organizers to list, promote and sell tickets for their experiences. Pavilion acts as the Organizer’s limited agent solely for the purpose of using its third party payment providers to collect payments made by Attendees on the Services with respect to an experience and passing such payments through to the applicable Organizer. It is the Organizer’s sole obligation to ensure that any experience page posting on the Services and the nature and conduct of the underlying experience meet all applicable local, state, provincial, national and other laws, rules and regulations, and that the goods and services described in any experience page posting are actually delivered in a satisfactory manner.

YOU UNDERSTAND AND AGREE THAT PAVILION IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN ORGANIZERS AND VISITORS, NOR IS PAVILION AN AGENT OR INSURER. THE SERVICES ARE INTENDED TO BE USED TO FACILITATE THE CONNECTIONS BETWEEN ORGANIZERS AND VISITORS. PAVILION CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY PROFILES AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY EXPERIENCES. PAVILION HAS NO CONTROL OVER THE CONDUCT OF ORGANIZERS, VISITORS AND OTHER USERS OF THE SERVICES OR ANY EXPERIENCES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD. ACCORDINGLY, THE PLANNING OR PARTAKING OF ANY EXPERIENCES ARE AT THE ORGANIZER’S AND/OR VISITOR’S OWN RISK.

Privacy Policy

 

We take the privacy of your Personal Data seriously. In our Privacy Policy you can find important information regarding your Personal Data, how we collect it, store it, use it and other information you should check.

This Privacy Policy relate to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected from Users on or through the Services.

“Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person.

When you interact with the Services, we may also collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.

Personal Data That We Collect.

When you use or interact with us through the Services, we may collect Personal Data, as further described below:

Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, email address and other information that enables Users to be personally identified.

Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. You can find out more information about how we use Cookies and other similar tracking technologies in our Cookie Policy.

When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as Personal Data until such time as it can no longer be associated with you or used to identify you.

As an Organizer we will collect additional Personal Data from you.

Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).

Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies.

As an Attendee we will collect additional Personal Data from you.

Information you provide to us: If you register for a paid event, we will collect financial information from you (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Organizers can set up event registration pages to collect virtually any information from Attendees in connection with registration for an Organizer’s event listed on the Services. If an Attendee voluntarily provides that information in connection with registration for an event or otherwise, it will be available to us and will be held by us in accordance with this Privacy Policy. In addition, such information will be delivered to the Organizer of the applicable event in accordance with “How We Disclose and Transfer Your Personal Data: Organizers” below.

Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organizers, other Attendees, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.

How We Use Your Personal Data.

If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided.

If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality.

We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

We may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or experiences we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you. In particular, Organizers should note that we may use information we receive or collect regarding Attendees (including without limitation via an Organizer’s event registration page) in accordance with the terms of this Privacy Policy, including in the manner set forth above.

If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.

How We Disclose And Transfer Your Personal Data.

We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers.

We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Pavilion to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.

When you purchase tickets for experience through the experience page we provide the Personal Data (Q-code of ticket, Name) to the Organizers of such experience so they can identify Attendee of experience.

When Attendee buys ticket he gets e-ticket for Experience with information that Organizer provided which will include: Name of Organizer, Address where Experience will be held or meeting point, Contact details such as phone and email.

You can connect your Pavilion account to your accounts on third party services like Facebook, in which case we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy. For example, if you connect with Facebook, we store your Facebook id, first name, last name, email, location, friends list and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services, like recommending events that your Facebook friends are interested in and sharing the events you are interested in, or attending, with certain groups of people like your Facebook friends.

We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

How We Store Your Personal Data.

We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

How You Can Access, Update, Correct or Delete Your Personal Data.

You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.

We will consider and respond to all requests in accordance with applicable law.

How Long We Retain Your Personal Data.

We may retain your Personal Data as long as you are registered to use the Services. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.

Please refer to our Cookie Policy for more information about our use of cookies and other similar tracking technologies.

Your Choices.

You have several choices available when it comes to your Personal Data:

Limit the Personal Data You Provide.

You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to open an account, or buy or sell tickets, your name and email address will be required.

Opt Out from Electronic Communications.

Where it is in accordance with your marketing preferences, Pavilion may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket  listed on the Services. You can also “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication.

Certain electronic communications from Pavilion are responsive to your requests. For instance, if you are an Attendee, we must email you your ticket when you purchase such ticket. As a further example, if you email our customer support department, we will return your email.

It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Organizers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Exclusions.

Personal Data Provided to Others.

This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Organizers on experience pages or information posted by you to any public areas of the Services.

Third Party Links.

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Aggregated Personal Data.

In an ongoing effort to better understand and serve the users of the Services, we often conduct research on our customer demographics, interests and behavior based on Personal Data and other information that we have collected. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and we therefore consider and treat this data as Non-Personal Data.

Children.

We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please email us at info@visitpavilion.com, and we will endeavor to delete that information from our databases.

 

Changes To This Privacy Policy.

The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, “Modifications”). Modifications to this Privacy Policy will be posted to the Site with a change to the “Updated” date at the top of this Privacy Policy. In certain circumstances Pavilion may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the “Updated” date or such other date as communicated in any other notice to you.

Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.

Dispute Resolution.

If you have a complaint about Pavilion’s privacy practices you should  email to us at info@pavilion.com. We will take reasonable steps to work with you to attempt to resolve your complaint.

Cookie Statement

Last updated: November 03, 2017 — This Cookie Statement explains how Pavilion and its affiliated companies (collectively “Pavilion”, “we”, “us”, and “ours”) use cookies and similar technologies to recognize you when you visit our websites (together “Cookies”), including www.visitpavilion.com, and any other webpages, subdomains, country level domain variants that link or refer to this Cookie Policy, all of the services available on or through the Site or otherwise provided by us. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Pavilion) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

Pavilion uses first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics and other purposes.

Social Networking Cookies

These cookies are used to enable you to share pages and content that you find interesting, or experiences you might attend, on our Sites through third party social networking and other websites. These cookies may be used for advertising purposes too by those social networks. 

What about targeted advertising?

We do not offer you 3rd party advertising on our Sites, however organizers selling tickets to events on our Sites may use information about your visits to our Sites and other websites in order to provide relevant advertisements about goods and services in which you may be interested. Organizers may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to our Sites and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. If you choose to reject cookies via your browser, you may still use our Sites through your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Statement indicates when it was last updated.